Refund and Returns Policy

Overview

Region Shore offers a 30-day refund and returns window from the purchase date. After 30 days, we cannot offer a full refund or exchange except where required by law or when we approve an exception for a defective or incorrect item.

To be eligible for a standard return, your item must be:

• Unused and in the same condition you received it
• In the original packaging
• Accompanied by a receipt or other proof of purchase

Because many Region Shore products are personal-care items, opened grooming products may not qualify for return for hygiene reasons unless the item is defective, damaged in transit, or we sent the wrong product.

How to start a return

Do not ship a return before you contact us. Use the Contact page with:

• Your order number
• The product(s) you want to return
• A short description of the issue
• Photos when the item arrived damaged, defective, or incorrect

We will reply with return approval and shipping instructions. Please do not send products back to a manufacturer or to an address other than the one we provide.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and whether the refund is approved.

Approved refunds are issued to the original payment method. Processing time varies by bank or card issuer after Region Shore posts the refund.

Shipping charges from your original order are generally non-refundable unless we made an error (wrong item, damaged shipment, or similar).

Exchanges and replacements

We replace items that are defective, damaged in transit, or incorrect. If you need the same product replaced, contact us through the Contact page and we will arrange next steps.

If you want a different product instead of a refund, tell us when you reach out and we will confirm availability.

Sale items

Sale or clearance items follow the same 30-day window when they are unused, sealed where applicable, and in original packaging, unless the product page states otherwise.

Damaged, missing, or incorrect orders

If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible through the Contact page with your order number and photos. We will prioritize a replacement or another fair resolution.

Return shipping

For standard returns (changed mind / unused product), you are responsible for return shipping costs unless we tell you otherwise. Return shipping is non-refundable.

If we shipped the wrong item or the product was defective or damaged on arrival, Region Shore will cover return shipping or provide a prepaid label when we approve the return.

We recommend a trackable shipping method for returns. Region Shore is not responsible for returns lost in transit when a trackable service was not used.

Return address

Region Shore LLC
3458 Willowcreek Rd
Portage, IN 46368
United States

Only ship to this address after we approve your return and confirm instructions.

Need help?

Questions about refunds or returns: use the Contact page or email admin@regionshore.com. For common product and shipping answers, see the FAQ & Glossary. Ready to keep shopping? Visit the shop.